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SEI FIBER PRIVACY POLICY Download a Copy I. INTRODUCTION Protecting your privacy is important to us. Southeastern Indiana REMC hopes that the following statement will demonstrate our full commitment to privacy and help you understand how Southeastern Indiana REMC collects, uses and safeguards any personal information you provide us from this Web site. II. INFORMATION COLLECTED Southeastern Indiana REMC only collects personal it uses to provide services to its members. Like most Internet sites, we do obtain some non-personally identifiable information such as the URL that referred you to our site, your Internet browser version, or type of operating system that you use. This information helps us analyze traffic patterns, perform routine maintenance, maintain site security, and is used solely for the purpose of improving our site navigation, measuring our advertising effectiveness and to improve the appearance of our site to the maximum number of visitors. Generally, the information we collect is temporary and when you leave the site this information is deleted from our system. Be assured that no personal information will ever be shared or sold by Southeastern Indiana REMC. III. USE OF COOKIES Southeastern Indiana REMC sometimes uses "cookies" to enhance your experience on this web site. Cookies cannot be used to personally identify you in any way. A cookie is a unique file that is stored on your computer. This cookie helps ensure that you don't repeatedly see the same advertisement, such as a pop-up ad window. Although the acceptance of cookies helps us to enhance your stay at our site, they are not required to view our site. If you do not want cookies, you can usually configure your Internet browser software to reject cookies or manually delete them. Consult your Internet browser's documentation for more information. IV. SHARING OF INFORMATION Protecting your privacy is very important to us. Southeastern Indiana REMC does not sell or share any type of personal information with anyone. However, we cannot be responsible for the privacy practices of third-party sites. Please read the privacy policy section pertaining to third party sites. V. EMAIL AND SPAM Southeastern Indiana REMC sends no unsolicited or SPAM mail. If you need to be removed from an Internet service provider or other access provider's mailing list, you will need to contact them directly. If you continue to receive SPAM report it to the Federal Trade Commission. Send a copy of unwanted or deceptive messages to spam@uce.gov . The FTC uses the unsolicited emails stored in this database to pursue law enforcement actions against people who send deceptive spam email. • Let the FTC know if a "remove me" request is not honored. If you want to complain about a removal link that doesn't work or not being able to unsubscribe from a list, you can fill out the FTC's online complaint form at www.ftc.gov . Your complaint will be added to the FTC's Consumer Sentinel database and made available to hundreds of law enforcement and consumer protection agencies. • Whenever you complain about spam, it is important to include the full email header. The information in the header makes it possible for consumer protection agencies to follow up on your complaint. VI. THIRD PARTIES Southeastern Indiana REMC’ site may contain links to third party sites. We are not responsible for the privacy practices of third-party sites. Once you leave our site, we have no control over your privacy. Third-party resources that can be accessed with hypertext links from this web site are not under our control, and Southeastern Indiana REMC is not responsible for the contents of any of these third-party resources. The third-party links on this site are provided for your convenience only. The inclusion of any link on this site does not imply any specific recommendation, approval, or endorsement of the third-party. Please investigate any third-party offers found here with their respective companies and make your own informed decisions. Review the privacy statements of each web site you visit to ensure your personal privacy with respect to third party offers. The privacy information contained here pertains exclusively to the United Cooperative Services web site. VII. CONTACT INFORMATION We welcome questions regarding our privacy policy. Customers with complaints or questions relating to our privacy policy or these disclosures can contact us at: Southeastern Indiana REMC P.O. Box 196 712 South Buckeye Street Osgood, Indiana 47037 812-689-4111 A customer always has the right to file a complaint with the Federal Communications Commission at www.fcc.gov . VIII. POLICY CHANGES Any changes to our privacy policy will be posted here. Continued use of the Southeastern Indiana REMC web site implies that you understand and agree with our privacy policy.

TECHNICAL SUPPORT TEST YOUR SPEED BREAK FREE FROM SLOW INTERNET SIGN UP OR UPGRADE AND GET A FREE Wi-FI EXTENDER! NO CONTRACTS NO DATA CAPS no hidden fees SEE IF SEI FIBER IS AVAILABLE FOR YOU House Number Zip Code Search Service is not currently available in your area. Submit Interest 29792 PARADISE LANE WEST HARRISON 47060 Select Address 29798 PARADISE LANE WEST HARRISON 47060 Select Address 1403 FAIRWAY DRIVE LAWRENCEBURG 47025 Select Address 7849 YORK RIDGE ROAD GUILFORD 47022 Select Address 7868 YORK RIDGE ROAD GUILFORD 47022 Select Address residential Packages Commercial Packages fiber referral program streaming tv improve wi-fi signal reach residential packages For residences, farm operations, and churches. Next business day support. $64.95/ mo BASIC Up to 100 Mbps / 100 Mbps Ideal for professionals who work from home and video conferencing. Basic Broadband Label $79.95/ mo PLUS Up to 500 Mbps / 500 Mbps Ideal for online gamers, streaming multiple movies and TV shows, and more. Plus Broadband Label $109.95/ mo Premium Up to 1 Gig / 1 Gig Ideal for optimum speed across all your connected devices simultaneously. Premium Broadband Label Commercial packages Requires 24/7 response, open more than just during the day - during the week, heavily reliant on connection to operate, uses VOICE for business phone system. $149.95/ mo BASIC Up to 100 Mbps / 100 Mbps Enjoy fast browsing, smooth video calls, and secure access to online tools. Perfect for small to medium-sized businesses. Basic Broadband Label $349.95/ mo Premium Up to 1 Gig / 1 Gig Ideal for larger businesses or those with heavy data needs. Premium Broadband Label Interested in Streaming TV ? Click here to learn more. STREAMING TV Wi-Fi Signal Coverage: How far will a wi-fi signal reach? A Wi-Fi network's coverage can vary depending on many factors that effect, hinder, or reduce the Wi-Fi signal and its strength. The Wi-Fi signal originates from the wireless gateway, and becomes weaker the farther it goes. Click here to read about ways you can improve your Wi-Fi signal reach. Improve Wi-Fi Signal Reach Lifeline Program Lifeline is a federal program that helps lower the monthly cost of your phone or internet service. Subscribers may be eligible to receive up to $9.25 off their phone or internet service if they qualify and live in an area where the program is offered. Step 1: Qualify Check to see if your household fits into any of the eligible categories. Step 2: Apply Are you already enrolled in Lifeline? You don't need to apply again - visit the Lifeline program website to learn more. Step 3: Complete the Lifeline Consent Form Once you have enrolled in the program, please complete our Lifeline Consent Form. More Information SEI Fiber Rate Schedule | Terms and Conditions | Speed Test Policies Acceptable Use Policy | Battery Backup Policy | Broadband Internet Service Disclosures | DMCA Policy and Information | Privacy Policy

Since 1939, Southeastern Indiana REMC has been committed to improving the quality of life in our service area. Operation Round Up is a voluntary charitable fundraising program for Southeastern Indiana REMC members. If you participate, your bill will be rounded up to the next whole dollar each month. Those extra cents are deposited into a separate fund. A board of trustees reviews grant applications for community projects. Any non-profit 501(C) organization that serves communities within the Southeastern Indiana REMC service area is eligible to apply for grants from Operation Round Up. New members are automatically enrolled in Operation Round Up. If you do not wish to participate, please call us at (812) 689-4111 to opt-out of the program. FAQs Guidelines Evaluation Form 2024 July 2024 Recipients Operation Round Up Application We will be accepting applications in June 2025. Submit Online Name of Organization Upload Your Application Upload File Additional Files Upload File File Upload (PDF) Upload File File Upload (PDF) Upload File File Upload (PDF) Upload File File Upload (PDF) Additional Files Upload File Image Upload (JPG, PNG) Upload File Image Upload (JPG, PNG) Upload File Image Upload (JPG, PNG) Upload File Image Upload (JPG, PNG) Submit Thanks for submitting! This form no longer accepts submissions. Submit by Mail P.O. Box 196 712 South Buckeye Street Osgood, IN 47037 Trustees: Sharon McClure Dearborn County Representative B.J. Myers REMC Representative Kendall Hankins REMC Representative Bridget Leach Jefferson County Representative Tina Ellis Jennings County Representative Jason Walcott Ohio County Representative Jennifer Meer Franklin County Representative Stan Wiedeman Ripley County Representative Alexander Kulik Switzerland County Representative

Beat the Peak Notifications Please indicate below the method(s) you want Southeastern Indiana REMC to use to notify you when we issue a "Beat the Peak" alert. I would like to volunteer to participate in the Beat the Peak program and understand that by clicking "SUBMIT" that I am authorizing the REMC to notify me by the method(s) indicated above when it is time to request my assistance to "Beat the Peak". Submit Thanks for submitting!

Affiliations HOOSIER ENERGY GENERATION AND TRANSMISSION Hoosier Energy is a generation and transmission cooperative providing wholesale electric power and services to 18 member distribution cooperatives in central and southern Indiana and southeastern Illinois. Based in Bloomington, Indiana, Hoosier Energy operates coal, natural gas and renewable energy power plants and delivers power through a 1,500-mile transmission network. INDIANA ELECTRIC COOPERATIVES Indiana Electric Cooperatives was the first organization of its kind in the nation. Established in 1935, IEC (formerly Indiana Statewide Association of RECs) brought our communities together to serve as a central resource to meet the needs of its member cooperatives. NATIONAL RURAL ELECTRIC COOPERATIVE ASSOCIATION The National Rural Electric Cooperative Association (NRECA) is the national organization representing the national interests of the cooperative electric utilities and the consumers they serve.

Energy Sources Electricity powers our businesses, heats our homes and improves our health. Where your electricity comes from is just as important as how it gets to you. Our commitment to reliability includes a diversified generation portfolio. Fifteen years ago, your electricity was generated solely from coal-fired power plants. Today, natural gas and renewable generation such as wind, solar, hydro, coalbed methane and landfill gas make up 42 percent of the resources that supply the electricity needed to power members’ homes and businesses. Coal provides the remainder of our generation capacity. There is no one, single, perfect energy choice. All are needed. When taken together, all energy sources - coal, natural gas, and renewables – assure reliable and affordable power – now and in the future. Hydro Power Solar Panels Landfill Gas Plants Wind Turbines

Careers at SEI REMC Southeastern Indiana REMC is more than just an electric cooperative—we’re a team dedicated to powering our communities and providing exceptional service to our members. Whether you're interested in working as a lineman, ensuring safe and reliable electricity, or in roles supporting technology, customer service, mapping, or operations, we offer diverse career opportunities to match your skills and passion. As a member-focused organization, we value safety, teamwork, and innovation, providing a dynamic work environment with opportunities for growth and professional development. If you're looking for a rewarding career that makes a difference, explore our current job openings and become part of the SEIREMC team today! Employment Opportunities Looking for a career with competitive pay and big benefits that also gives you opportunities to grow, serve your local community and provide meaningful work? Check out our available positions and apply!

SMART MANAGEMENT. SMART LIFE. SMARTHUB. Click on the link below to register your SmartHub Account https://seiremc.smarthub.coop/Login.html#newServiceSignUp: MANAGE YOUR ACCOUNT WITH EASE View your current bill and billing history Easily pay for your Electric and Fiber services Track your electric usage Stay up to date with the latest SEI REMC news Contact customer service Report outages ON THE GO & IN CONTROL ACCESSIBLE VIA WEB, SMARTPHONE, OR TABLET (ANDROID or IOS) SAVE TIME (AND TREES) AVOID SERVICE INTERRUPTIONS ELIMINATE LATE FEES SmartHub: Control at your fingertips Take control of your account with SmartHub! From paying your bill to reporting outages, managing your energy usage, and signing up for paperless billing, it’s all at your fingertips. Watch our quick video with Kendall Hankins, VP of Member Services, to see how SmartHub makes managing your account easier than ever! Watch Video SIGN UP FOR HIGH-SPEED SEI FIBER INTERNET! Start the sign up process through your SmartHub account and a Member Service Representative will contact you. Tools to help walk you through setting up your account: Register Through the App or download the PDF version Register Through the Web or download the PDF version

Billing and payment Options How to Read Your Bill 1. PAY BY PHONE (844) 959-3031 2. PAPERLESS BILLING Enroll in Paperless Billing through your SmartHub Account . Step by step instructions for enrolling in paperless billing on an iPhone. Step by step instructions for enrolling in paperless billing on a PC. 3. AUTOMATIC PAYMENT Each month your bill amount will be deducted from your checking/savings account or directly from your bank. You will receive a billing statement prior to withdrawal so you’ll know how much is being withdrawn to pay your monthly bill. No more checks to write or last minute rush to pay your bill on time! Automatic Payment - Bank Account Automatic Payment - Checking/Saving Account 4. BUDGET BILLING Most people experience higher electric bills in summer and winter when temperatures are at extreme highs and lows. This can make it difficult to stick to a budget. Members who enroll in our Budget Billing program can avoid this seasonal swing and can have their bill amount averaged. If you are interested in Budget Billing, please call or visit our office. We will guide you through the simple process of signing up. Note: The consumer agrees payment will be made by the due date each month. The consumer understands the monthly payment is not the amount actually billed and they will be liable for any balance due or will be given credit for any overpayment at the time of termination of this agreement, or at the time service is disconnected. To qualify for budget/variable billing, members must: be on our service for 12 months no disconnect collar/smart meter $0.00 balance 5. PREPAID ELECTRIC SERVICE What is prepaid billing? With prepaid billing, you pay for electricity how and when you choose. Purchasing electricity before you use it allows you to control your budget and pay how much you want, when you want. And there are no security deposits or late fees. Instead of a monthly bill, your use and balance are calculated daily. How does it work? You purchase electricity before you use it. Payments can be made when you want – online, over the phone, or in person at our office. When your account runs low, you will get an alert by email, phone call or text, letting you know it’s time to recharge your account. What if paying your electric bill was like buying gas for your vehicle? It can be! Southeastern Indiana REMC offers prepaid billing, a pay-as-you-go energy solution. Choose your own payment schedule Purchase electricity when convenient Monitor electric use Customize the plan that’s best for you No deposits, no late fees, no monthly bills 6. ENERGY ASSISTANCE Southeastern IN REMC works closely with (EAP) Indiana Home Energy Assistance program, as well as township trustees to obtain assistance for our members who are having difficulties paying their electric bills. EAP is a low income energy assistance program made available through the Indiana Division of Family and Children. Let's Work Together Want to know which billing option is right for you? Want to explore more possibilities when it comes to your billing? Give us a call at (812) 689-4111.

If you’re an Indiana student in grades K-12, enter your artwork in the Cooperative Calendar of Student Art contest. Artwork must be submitted by February 28, 2025 to be considered for the 2026 calendar. Indiana’s electric cooperatives and their statewide magazine, Indiana Connection, invite Indiana K-12 students to enter the Cooperative Calendar of Student Art Contest. A first-place artist will be selected for each grade, K-12, and will receive $200. The artwork of each grade level winner will illustrate either the cover or one of the 12 months of the calendar. Additional artists will earn honorable mention awards and will receive $75. These works will appear in the calendar. Artwork will be judged on artistic merit, originality, creativity and its suitability for a wall calendar. Indiana public, private or home-schooled students in kindergarten through 12th grade during the 2024-25 school year are eligible. The 2026 wall calendar will be available in the fall of 2025. Artwork must be submitted by Friday, February 28, 2025. Entry Form Contest Rules 2025 Calendar Art Contest Winners

Programs and Services Southeastern Indiana REMC is dedicated to providing reliable electric service, high-speed fiber internet, and valuable programs to help members save energy and money. Explore our electric and fiber services, energy-saving programs, and rebate opportunities designed to enhance efficiency and reduce costs. Electric Service SEI FIBER Programs REBATES